Legal & Compliance Documentation

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is OakRelayWorks, located at Calle Sierpes 45, 41001 Sevilla, Spain. For any inquiries regarding data processing, you may contact us at [email protected].

2. Types of Data Collected

We collect and process the following categories of personal data:

• Contact Data: Name, email address, and telephone number submitted via the contact form.
• Technical Data: IP address, browser type and version, operating system, referring URLs, and page interaction data collected automatically through server logs and analytics tools.
• Cookie Data: Session identifiers, preference settings, and analytics identifiers managed through our cookie consent mechanism.

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):

• Consent (Art. 6(1)(a)): When you submit the contact form, you provide explicit consent for us to process your data for the purpose of responding to your inquiry.
• Legitimate Interest (Art. 6(1)(f)): Server log data is processed for the purposes of ensuring website security, detecting fraud, and improving service performance. These interests are not overridden by your fundamental rights.
• Contractual Necessity (Art. 6(1)(b)): Where a business relationship is established, data processing is necessary for the performance of a contract or pre-contractual measures.

4. Purpose of Processing

Personal data is processed exclusively for the following purposes:

• Responding to inquiries and providing requested information about our services.
• Managing pre-contractual and contractual business relationships.
• Ensuring the security and integrity of our website and IT infrastructure.
• Complying with legal obligations under Spanish and EU law.

5. Data Retention

Contact form submissions are retained for a maximum period of 24 months from the date of submission, unless an ongoing business relationship requires extended retention. Server log data is automatically purged after 90 days. Cookie data persists for the duration specified in our Cookie Protocol or until consent is withdrawn.

6. Data Recipients and Transfers

Your data is not sold, rented, or disclosed to third parties for marketing purposes. Data may be shared with the following categories of recipients:

• Hosting infrastructure providers (processing within the European Economic Area).
• Analytics service providers operating under Standard Contractual Clauses where applicable.
• Public authorities where legally compelled to disclose.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access (Art. 15): Obtain confirmation of whether your data is being processed and request a copy.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your data where processing is no longer necessary or consent is withdrawn.
• Right to Restriction (Art. 18): Request limitation of processing in specific circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests, including profiling.
• Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receipt.

8. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at www.aepd.es.

9. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significantly affects you.

10. Changes to This Policy

This Privacy Policy may be updated to reflect changes in our data processing practices or legal requirements. The date of the last revision will be indicated at the top of this page. Continued use of this website after changes constitutes acceptance of the revised policy.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are used to store information about your preferences, session state, and browsing activity. Cookies enable websites to function correctly and provide analytics data to website operators.

2. Categories of Cookies Deployed

• Strictly Necessary Cookies: Required for the core functionality of this website, including session management, security tokens, and navigation state. These cookies cannot be disabled without impairing site functionality.
• Analytics Cookies: Used to collect anonymized data about how visitors interact with our website, including pages visited, time spent, and navigation patterns. This data helps us optimize performance and user experience.
• Preference Cookies: Store your settings and choices, such as language preferences and display configurations, to provide a personalized experience on subsequent visits.

3. Cookie Consent Mechanism

Upon your first visit, a cookie consent banner is presented allowing you to accept or decline optional cookies. Your choice is stored in your browser's localStorage. You may modify your cookie preferences at any time by clearing your browser's localStorage or by revisiting this page.

4. Third-Party Cookies

We may use third-party analytics services (such as Google Analytics) that deploy their own cookies. These services operate under their respective privacy policies. We have configured IP anonymization and data processing agreements to ensure GDPR compliance for all third-party data processing.

5. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair website functionality. Detailed instructions for managing cookies in major browsers are available at allaboutcookies.org.

6. Cookie Retention Periods

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the periods specified below:

• Consent preference: 12 months
• Analytics identifiers: 24 months
• Session security tokens: Duration of session only

1. General Refund Framework

At OakRelayWorks, we are committed to delivering high-quality digital services that meet agreed-upon specifications. Refund eligibility is evaluated based on project milestone completion, deliverable quality, and adherence to contractual terms.

2. Milestone-Based Projects

For projects structured around defined milestones:

• Refunds are assessed per-milestone based on deliverable completion against the agreed scope of work.
• Milestones that have been completed and accepted by the client are non-refundable.
• Milestones that have not yet commenced are eligible for full refund of the allocated amount.
• Milestones in progress may be eligible for partial refund proportional to uncompleted work, assessed on a case-by-case basis.

3. Fixed-Price Projects

For fixed-price engagements:

• Requests made within 14 calendar days of project initiation, prior to commencement of development work, are eligible for a full refund minus administrative costs of 5%.
• After development work has commenced, refunds are calculated based on the percentage of work completed versus total project scope.
• Completed projects are non-refundable unless deliverables materially deviate from the agreed specification.

4. Subscription and Retainer Services

Monthly retainer and subscription services may be cancelled with 30 days' written notice. Refunds for the current billing period are not available once services have commenced. Future billing cycles will be cancelled upon notice receipt.

5. Refund Request Procedure

To request a refund, contact us at [email protected] with the subject line "Refund Request" and include your project reference, description of the issue, and supporting documentation. We will acknowledge receipt within 48 hours and provide a resolution within 14 business days.

6. Dispute Resolution

In the event of a refund dispute that cannot be resolved through direct communication, both parties agree to submit to the jurisdiction of the courts of Sevilla, Spain, in accordance with Spanish consumer protection law. EU consumers retain their statutory rights under the Consumer Rights Directive (2011/83/EU).

7. Non-Refundable Items

The following are not eligible for refund:

• Third-party software licenses or hosting fees incurred on behalf of the client.
• Work completed and approved through formal sign-off processes.
• Services rendered in compliance with legally binding contractual obligations.

1. Acceptance of Terms

By accessing and using the website and services provided by OakRelayWorks (Calle Sierpes 45, 41001 Sevilla, Spain), you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.

2. Scope of Services

OakRelayWorks provides web design, development, and digital strategy services as described on this website. All services are delivered in accordance with the specifications outlined in individual project proposals and statements of work. We reserve the right to modify service descriptions and pricing without prior notice.

3. Client Obligations

The client agrees to:

• Provide timely access to all necessary materials, credentials, and information required for project execution.
• Designate a primary point of contact with decision-making authority for project approvals.
• Review and provide feedback on deliverables within agreed-upon review periods.
• Ensure all content provided for use in the project does not infringe third-party intellectual property rights.

4. Payment Terms

• Invoices are payable within 14 calendar days of issue unless otherwise agreed in writing.
• Late payments incur a statutory interest rate as defined under Spanish commercial law (Art. 3 LCGC).
• Project work may be suspended if payment is more than 15 days overdue.
• All prices are quoted in Euros (EUR) and are exclusive of applicable VAT unless stated otherwise.

5. Intellectual Property

Upon full payment of all applicable fees, the client receives a perpetual, non-exclusive license to use all custom-designed deliverables. OakRetains ownership of proprietary tools, frameworks, and code libraries used in service delivery. Pre-existing intellectual property remains the property of its respective owner.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives termination of the business relationship for a period of 24 months.

7. Limitation of Liability

OakRelayWorks' total aggregate liability under any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, incidental, or punitive damages, including loss of revenue, data, or business opportunity.

8. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, pandemic, internet infrastructure failures, or cyberattacks.

9. Termination

Either party may terminate a project engagement with 30 days' written notice. Upon termination, the client is obligated to pay for all work completed up to the termination date. Work-in-progress deliverables will be made available to the client upon payment of outstanding amounts.

10. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or related to these terms shall be submitted to the exclusive jurisdiction of the courts of Sevilla, Spain. EU consumers retain all rights under applicable consumer protection directives.

11. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12. Amendments

We reserve the right to modify these Terms of Service at any time. Material changes will be communicated via email to active clients or through a prominent notice on this website. Continued use of our services after notification constitutes acceptance of the amended terms.

Last updated: July 2026. OakRelayWorks, Calle Sierpes 45, 41001 Sevilla, Spain. Contact: [email protected]